Skills & Competencies for Registered Nurse - Phone Triage
Registered Nurse - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Registered Nurse - Phone Triage
Provides professional nursing triage services and health advice to patients over the phone.
JOB RESPONSIBILITIES for Registered Nurse - Phone Triage
Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Follows established procedures and protocols, and documents calls as required.
Registered Nurse - Phone Triage SALARY RANGE
BASE 50%
$86,606
TOTAL 50%
$87,771
Job Level
PZ0
Job Code
HC07000420
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Registered Nurse - Phone Triage Skills and Competencies List
12 general skills or competencies (Job family competencies) for Registered Nurse - Phone Triage
1
Job Family Competencies –
Quality Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Names the industry best practices in conducting a quality improvement program.
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Level 2 Behaviors
(Light Experience)
Supports the implementation and improvement of the Quality Management System.
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Level 3 Behaviors
(Moderate Experience)
Uses various quality methodologies such as Kaizen and Six Sigma to conduct improvement projects.
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Level 4 Behaviors
(Extensive Experience)
Provides feedback on quality issues to ensure continuous quality improvement.
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Level 5 Behaviors
(Mastery)
Leads cross-functional improvement projects to improve quality, cost, and service excellence.
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2
Job Family Competencies –
Case Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Names several intervention techniques and clinical services used in case management.
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Level 2 Behaviors
(Light Experience)
Updates clients' records to reflect their latest treatment procedures, condition, and progress.
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Level 3 Behaviors
(Moderate Experience)
Translates gathered data into a care plan that details the client's health objectives and healthcare options.
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Level 4 Behaviors
(Extensive Experience)
Recommends changes in the treatment plan or alternative steps when the expected treatment results are not obtained.
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Level 5 Behaviors
(Mastery)
Sets the process and metrics in evaluating the efficacy or impacts of the case management program on clients.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
6 soft skills or competencies (core competencies) for Registered Nurse - Phone Triage
1
Core Competencies –
Attention to Detail
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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2
Core Competencies –
Time Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists basic planning tools and applications used in tracking and organizing time and tasks visually.
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Level 2 Behaviors
(Light Experience)
Seeks all resources needed to accomplish a task efficiently and effectively.
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Level 3 Behaviors
(Moderate Experience)
Works closely with colleagues to identify and reduce interruptions and barriers to time utilization.
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Level 4 Behaviors
(Extensive Experience)
Provides strategic direction to the workforce in managing time to avoid low-value work.
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Level 5 Behaviors
(Mastery)
Monitors the performance of business units to determine and eliminate deviations from priorities.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
Summary of Registered Nurse - Phone Triage skills and competencies
There are 0 hard skills for Registered Nurse - Phone Triage.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
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